QuestiO – Privacy Policy

Last updated February 14, 2026

This Privacy Notice for Mind Games Lab LLC (doing business as Mind Games Lab) ("we," "us," or "our") describes how and why we may access, collect, store, use, and share ("process") your personal information when you use our services ("Services"), including when you:

Download and use our mobile applications and web app (QuestiO) or any other application of ours that links to this Privacy Notice.
Use QuestiO, a mobile app that turns habit-building into a team adventure by letting you create quests, invite friends, share progress, and support one another with likes and power-ups.
Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at admin@mindgameslab.com.

Summary of Key Points
Information We Collect
How We Use Your Information
When and With Whom We Share Your Information
Cookies and Similar Technologies
Location Information
How Long We Keep Your Information
How We Keep Your Information Safe
International Transfers
Your Privacy Rights
Children's Privacy
Updates to This Notice
Contact Us
Review, Update, or Delete Your Data

1. Summary of Key Points

This summary provides key points from our Privacy Notice. You can find out more details by reading the full notice below.

What personal information do we process? We may process account, profile, user-generated content, usage, device, and approximate location information depending on how you use QuestiO.
Do we process sensitive personal information? No, we do not process sensitive personal information.
Do we collect any information from third parties? We do not intentionally collect personal information from third parties, except when service providers help us operate the Services.
How do we process your information? We use your information to provide, improve, and secure QuestiO, communicate with you, and comply with law.
Do we sell your information? No. We do not sell your personal information.
What are your rights? Depending on where you live, you may have rights to access, correct, or delete your data.
How do you exercise your rights? Contact us at admin@mindgameslab.com.

2. Information We Collect

We collect personal information you provide to us and information collected automatically when you use the Services.

2.1 Information You Provide

Account information: name, email address, username, password or authentication tokens.
Profile information: profile photo, bio, preferences, and settings.
User-generated content: quests, habit goals, progress updates, reactions (likes), and other content you choose to share within the app.
Support communications: information you provide when you contact us for help or feedback.

2.2 Information Collected Automatically

Usage information: app interactions, screens viewed, features used, and timestamps.
Device information: device model, operating system, unique device identifiers, browser type, and app version.
Log information: IP address, crash logs, diagnostic data, and performance data.

2.3 Information We Do Not Collect

We do not intentionally collect sensitive personal information such as health data, biometric data, precise geolocation, financial data, or government identifiers. We do not require sensitive information to use QuestiO, and we ask that you do not post or share sensitive personal information in your profile or content.

3. How We Use Your Information

We process your information for the following purposes:

To create and manage your account and provide QuestiO's features.
To enable team quests, likes, progress tracking, and social interactions within the app.
To communicate with you about updates, support requests, and important service information.
To monitor usage, debug issues, and improve performance and user experience.
To protect the Services, prevent fraud, and enforce our terms.
To comply with legal obligations.

We may share your information in the following situations:

Service providers: We may share information with vendors that help us provide the Services (e.g., hosting, analytics, customer support, and communications).
Legal obligations: We may disclose information if required by law or to protect rights, safety, and security.
Business transfers: We may share information in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information and we do not share it for cross-context behavioral advertising.

4.1 Analytics and Service Providers

We currently use the following analytics providers to understand how the Services are used and to improve performance:

Amplitude: product analytics and usage insights.
Google Firebase: analytics and app performance monitoring.

These providers may collect device identifiers, usage events, and diagnostic data. You can limit analytics collection by adjusting your device settings (such as ad tracking preferences), or by contacting us to opt out where supported by the provider.

5. Cookies and Similar Technologies

We may use cookies, SDKs, and similar technologies in our web app and mobile apps to keep you logged in, understand usage, and improve the Services. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

6. Location Information

We may collect approximate location information derived from your IP address or device settings to understand where users are located for analytics and service improvement. We do not collect precise GPS location.

7. How Long We Keep Your Information

We retain personal information for as long as necessary to provide the Services and for other legitimate business purposes, including compliance and security. Currently, we store account and related data indefinitely unless you request deletion. When you request deletion, we will delete or anonymize your information unless we are required to keep it for legal or security reasons.

8. How We Keep Your Information Safe

We use administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. International Transfers

We operate globally, and your information may be processed in any country where we or our service providers operate. When we transfer personal information across borders, we rely on appropriate safeguards, such as Standard Contractual Clauses (SCCs), the UK International Data Transfer Addendum/IDTA, or other lawful transfer mechanisms recognized by applicable law.

10. Your Privacy Rights

Depending on your location, you may have rights to:

Access the personal information we have about you.
Correct inaccurate or incomplete information.
Request deletion of your personal information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.

To exercise these rights, contact us at admin@mindgameslab.com. We will respond in accordance with applicable law.

U.S. State Privacy Rights

If you are a resident of a U.S. state with privacy laws (such as California, Colorado, Connecticut, Utah, or Virginia), you may have additional rights. We do not sell personal information or share it for cross-context behavioral advertising.

Categories of personal information we collect: identifiers (name, email, username), profile information, user-generated content, internet/electronic activity (usage events), device information (device identifiers, OS/app version), and approximate location (derived from IP).

Business purposes for collection: providing and maintaining the Services, security and fraud prevention, analytics and product improvement, customer support, and legal compliance.

Categories of recipients: service providers (hosting, analytics, communications), and legal/administrative authorities when required by law.

Retention: we retain data as described in the “How Long We Keep Your Information” section.

How to exercise your rights: contact us at admin@mindgameslab.com. If applicable law grants you an appeal right, you may appeal our decision by replying to our response with the subject line “Privacy Appeal.”

EEA/UK/Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, we rely on the following lawful bases to process your personal information:

Contract: to provide the Services you request (account creation, quests, and features).
Legitimate interests: to improve, secure, and analyze the Services and communicate with you about service updates.
Consent: where required for certain analytics or communications.
Legal obligation: to comply with applicable laws and respond to lawful requests.

You can lodge a complaint with your local supervisory authority if you believe your rights have been infringed.

Other Regions

Residents in other countries may have additional rights under local laws. We will honor these rights where applicable.

11. Children's Privacy

QuestiO is intended for adults 18 years and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will take appropriate steps to delete it.

12. Updates to This Notice

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this notice. If we make material changes, we will provide notice through the Services or by other means.

13. Contact Us

If you have questions or comments about this notice, you may email us at admin@mindgameslab.com or contact us by post at:

Mind Games Lab LLC
16214 NE 45th Ct, Redmond, WA 98052, USA
Redmond, WA 98052
United States

14. Review, Update, or Delete Your Data

To request access to, correction of, or deletion of your personal information, please contact us at admin@mindgameslab.com. We will verify your request and respond as required by applicable law.